Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: thinkb4umail on July 19, 2012, 03:36:38 PM

Title: Detailed Agent display in CCPulse
Post by: thinkb4umail on July 19, 2012, 03:36:38 PM

Hello,
- We want the agents in our call center to display entire agent information (Name + Place, extension+status). Is there any option we need to set for this?
- In CCPulse, agents are displayed as  firstname,lastname instead of Lastname, firstname - What configuration changes needs to be made? - Is this done on the Windows registry of the agent machine itself?

Thanks

Title: Re: Detailed Agent display in CCPulse
Post by: cavagnaro on July 19, 2012, 05:33:53 PM

Please search the forum, question is answered as well here (many times) and also on CCPulse documentation.

Title: Re: Detailed Agent display in CCPulse
Post by: thinkb4umail on July 25, 2012, 05:22:24 PM

You are right Cavagnaro. I checked the CCPUlse+ documentation and got the answers to both the questions.
For benefit of otheres,
- You can vie the agent skills, login ID in Extended CUrrent Status window of CCPulse+ (These options needs to be enabled in CCPUlse+ options)
- The agent Display can be changed in Windows registry.

Thanks.

Title: Re: Detailed Agent display in CCPulse
Post by: cavagnaro on July 25, 2012, 05:37:50 PM

:) Well done