Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rogierbosch on July 19, 2012, 06:48:20 PM

Title: Log of called numbers
Post by: rogierbosch on July 19, 2012, 06:48:20 PM

Hi Guys,

Here is 'the funny guy' again. :)

Possible stupid question but is there a log available of called numbers from a specific agent? The agents aren't using GAD or any kind of softphone.

We have: OXE, Visual CC (the pre gce edition)

Title: Re: Log of called numbers
Post by: cavagnaro on July 19, 2012, 07:16:37 PM

Well from OXE if you have Omnivista you can run a report for it (probably will have to ask to build it)
From Genesys side, not by default and less if they don't use any CTI