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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeff on January 01, 1970, 12:00:00 AM

Title: HELP! Agent state in IR
Post by: Jeff on January 01, 1970, 12:00:00 AM

I am having some difficulties with determing if agent is in logged out or notreadyfornextcall state. I am using strategy builder 5.1.5 with 5.1.5 ir.
Thank you in advance.

Title: HELP! Agent state in IR
Post by: Beancurd on January 01, 1970, 12:00:00 AM

I have used SData.

Like: [agent1@Statserver.A','StatAgentsTotal'] < 1.000000]

If the agent isn't logged on then it returns TRUE.

Hope it helps.

B

Title: HELP! Agent state in IR
Post by: Vic on January 01, 1970, 12:00:00 AM

Ok!!! This is great!
What about checking NotReadyForNextCall?
How is it different from NotReady?