Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JeffreyT on July 24, 2012, 01:56:39 PM
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Hello everyones,
Was wondering if someone could help on that one.
I'm using IWS 8.1.200.27 (with no customization at this point) and I have configured it to display Disposition Codes based on a Business Attribute of type "Interaction Operational Attribute", which I've created as described in the deployment guide.
This Business Attribute holds two values "Case 1"(default) & "Case 2".
When I operate IWS I can see the 2 values, but the thing which puzzles me is that there is an extra 3rd value of "None" showing first.
Would anyone know where is this 3rd value coming from ? and if it can be removed (or hidden) by mean of configuration only (I'm trying to avoid the Visual Studio weapon at this time) ?
Thanks for reading this.