Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on July 24, 2012, 02:04:42 PM
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Hey,
I know that in GAD was possible but I cannot find a way to do it in IWS. What I need is to intercept outboud calls / transfers to external numbers in a strategy so I can attach some data / apply some filters before connecting the agent to the other party.
Is there any possibility to do this without IWS customization?
Thanks,
Mihai