Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: spend on July 25, 2012, 12:41:05 AM

Title: Remote Supervision
Post by: spend on July 25, 2012, 12:41:05 AM

Hello,

I have copied the strategy sample for remote supervision on page 130 of the 8.0 SIP Server deployment guide.

Things seem to work, I get a EventMonitoringNextCall, but my call never comes off the gcti::park dn.  I just hear the music i have specified until I hang up, at which point I get the EventMonitoringCancelled message.

Any hints?

Thanks!

Title: Re: Remote Supervision
Post by: René on July 25, 2012, 08:58:45 PM

Hi,

Can you post here log, version and configuration options of used SIP Server?

R.