Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: thinkb4umail on July 25, 2012, 06:37:04 PM

Title: ACD and VQ
Post by: thinkb4umail on July 25, 2012, 06:37:04 PM

Is there any specific difference between ACD and VQ? Are they any specific tasks which VQ can perform and ACD cannnot?

Title: Re: ACD and VQ
Post by: René on July 25, 2012, 09:17:50 PM

Main difference is that VQ is virtual object that exists in Genesys configuration only and is used for reporting purposes only.

R.

Title: Re: ACD and VQ
Post by: thinkb4umail on July 30, 2012, 03:52:10 PM

Thanks Rene

Title: Re: ACD and VQ
Post by: KD on March 26, 2013, 03:45:46 AM

so.. what happens when you route a call to virtual queue? I just dont understand the use of virtual queues

Title: Re: ACD and VQ
Post by: cavagnaro on March 26, 2013, 03:53:21 AM

You can't route to a VQ. It is used only for Stats, search here in the forum many examples and scenarios are already described