Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gavrog on July 25, 2012, 10:39:14 PM

Title: Call backs
Post by: gavrog on July 25, 2012, 10:39:14 PM

If a scheduled call back falls outside of daily_from and daily_till times will it still be dialled as the requested call back time? Assuming the campaign is running, call list active etc.

Title: Re: Call backs
Post by: cavagnaro on July 25, 2012, 11:16:26 PM

No it wont because you are indicating OCS the hours that you are "legally" allowed to dial. Look it in that way.

Title: Re: Call backs
Post by: gavrog on July 26, 2012, 05:51:53 PM

thanks, I was 'informed' that the record_type 'Campaign CallBack' acted as an overide to what is configued in OSC aslong as the campaign call list was running and active with the calling time enabling dialling at that time.

Title: Re: Call backs
Post by: cavagnaro on July 26, 2012, 08:49:48 PM

No as far as I know, unless there is some parameter but never read such. You can find the same info on the deployment guide.