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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kapusta1152 on July 31, 2012, 03:58:21 PM

Title: Error in ORS logs
Post by: kapusta1152 on July 31, 2012, 03:58:21 PM

Please comment regarding this ORS error.

What we’ve done:

1. Exported the IRD VH subroutine .
2. Converted it to xml.
3. Imported the xml into ORS.

We’re trying to put a call through but we’re not getting past the VH_Offer block.

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The following is an error that we are seeing frequently in the ORS logs:

expr='ERROR: ({invokeid:"", message:"Error: Error invoking function setOptions. Line 1", name:"error.script.Error", origin:"", origintype:"", sendid:"", type:"platform"})' label='' level='1' />
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Thank you .

Title: Re: Error in ORS logs
Post by: René on August 01, 2012, 08:47:55 AM

Hi,

Based on provided log snipper, it fails when calling setOptions function. That's all I can say as you provided minimal set of information.

R.