Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gui75 on August 03, 2012, 07:40:11 PM

Title: Check Agent credentials from strategy
Post by: Gui75 on August 03, 2012, 07:40:11 PM

Hi,

I have administrative people that use a SipServer extension (hardphone) without performing any login.
I would like to prevent anyone from doing phone calls from these extensions.

The idea is to redirect external calls to a RP associated to a strategy that will ask (Stream Manager prompts) for the asministrative guy to digit his login and password and check them. Only after sucessful verification will the strategy make the external call.

Does anybody knows if it is possible from a strategy to check that the password digited by the administrative guy is correct

Any other idea is welcome.


Regards

Title: Re: Check Agent credentials from strategy
Post by: Timur Karimov on August 05, 2012, 10:38:01 PM

Hi,

yoiu can try to use th dial plan linked on these DN. For example you can use a simple rule  that transfer all call from this DN to specifed RP with auth strategy. And then , if caller pass the auth, ask him to enter called number.

WBR Tim.

Title: Re: Check Agent credentials from strategy
Post by: PFCCWA on August 06, 2012, 07:23:18 AM

Which hardphone are you using?

Im sure there is a way to login to handsets using a pin?

Title: Re: Check Agent credentials from strategy
Post by: Kubig on August 06, 2012, 11:24:32 AM

I agree with PFCCWA, use the PIN(password) on Extension.

Title: Re: Check Agent credentials from strategy
Post by: Gui75 on August 13, 2012, 06:51:56 PM

Hi,

Yes, I used a dial plan to redirect the calls to a RP, it worked, thanks.
I use Alcatel IPTouch 4018 as an IP Hardphone.

There is no way to login them using a pin. They are not like Polycom.
What do you mean by PIN(password) on extension?
I am using harphone not softphones that will register when agents launch them

Regards

Title: Re: Check Agent credentials from strategy
Post by: cavagnaro on August 13, 2012, 08:42:47 PM

? If it is under OXE control then let OXE to do the control...change the COS Public category. Ask your OXE guys the requirement

Title: Re: Check Agent credentials from strategy
Post by: Gui75 on August 13, 2012, 09:58:26 PM

I work in standalone SipServer, there is no OXE

Title: Re: Check Agent credentials from strategy
Post by: bandorka on August 14, 2012, 05:47:18 AM

And what about the COS feature of the SIP server. Maybe this is what you're looking for.