Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys123 on August 05, 2012, 10:41:36 AM

Title: How to Enable G729 Codec in MCP
Post by: Genesys123 on August 05, 2012, 10:41:36 AM

Hi,

I need to enable G729 codec in MCP.

If I add G729 mcp.Codecs option it is giving me an error.

Logs

[b]2012-08-04T15:28:17.328 Std 46001 WARN 00DB0101-10006E29 4872 0B400BBA Cannot transcode from 5 (g729) to 13 (l16)
2012-08-04T15:28:17.328 Std 38001 EROR 00DB0101-10006E29 2428 02F007D1 A Connection Error has occurred:
2012-08-04T15:28:17.328 Std 33008 EROR 00DB0101-10006E29 2768 028007D2 Media error detected; terminating call[/b]

Thanks

Title: Re: How to Enable G729 Codec in MCP
Post by: Timur Karimov on August 05, 2012, 10:32:00 PM

Hi
you need also check you gate side config and disable unsuported l16 on it.
HIH

WBR Tim

Title: Re: How to Enable G729 Codec in MCP
Post by: Genesys123 on August 06, 2012, 02:26:43 AM

Hi,

Thanks for your reply. Avaya Team told that Genesys side need to enable ,it has been enabled on Avaya side.

Thanks

Title: Re: How to Enable G729 Codec in MCP
Post by: cavagnaro on August 06, 2012, 03:13:17 AM

Be aware of the issues G723 can bring...more compression means more CPU, less accurate DTMF, noise increase...not very good for IVR

Title: Re: How to Enable G729 Codec in MCP
Post by: Genesys123 on August 06, 2012, 06:39:47 AM

Hi,

Thanks for your valuable input. any idea how to enable g729 in MCP. if i simple add g729 under mpc it is not allowing me to reach IVR.

I guess somthing i am missing in MCP option.

Thanks in advance.

Title: Re: How to Enable G729 Codec in MCP
Post by: cavagnaro on August 06, 2012, 06:55:29 AM

Erm..check your logs...SIP ones, check the codec negotiation and analyze it