Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Adroit on August 06, 2012, 06:31:22 AM

Title: Help.
Post by: Adroit on August 06, 2012, 06:31:22 AM

Hello all! I am new to Genesys.I was looking into a URS log and found this:
09:24:50.247_I_I_01f3020816117d10 [09:04] <<<<<<<<<<<<suspend interpretator(JUMPING), timers:00001
09:24:50.247_G_I_ [01:0b] look for hanged interactions: 3 at all now
09:24:50.247_G_I_ [01:0b] there are 3 calls in progress now

What does this mean?
Thank you.

Title: Re: Help.
Post by: kubikle on August 06, 2012, 05:30:14 PM

Line 1 is not related with lines 2 and 3.
Line 1 - call with connid 01f3020816117d10 changes "active" strategy (either invoke subroutine or returns from subroutine)

Line 2 and 3 is about periodic (once per minute) checking of "health" of all calls that URS work with.
Line 2 - checking is started and there are 3 calls that URS work with right now.
Line 3 - checking is ended - still tyhere are 3 calls (= no calls was deleted, or all 3 calls are OK from URS point of view).

Title: Re: Help.
Post by: Adroit on August 08, 2012, 10:27:09 AM

Thanks a lot  :)