Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on August 08, 2012, 10:01:15 AM

Title: GVP processes max log size
Post by: dnib on August 08, 2012, 10:01:15 AM

Hi guys!

I am trying to increase the log file size for GVP 7.6 processes above 257KB as described on the Genesys support forum (below you can find link) but the changes have no effect.

http://solutionsearch.genesyslab.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=12434&sliceId=2&docTypeID=DT_QUESTIONANDANSWER_1_1&dialogID=23768449&stateId=0 0 23766621

In EMPS I see the new attribute ( MaxLogSize ) but the log file is still 257KB.

Please help me with this as I want to increase the logging level to debug.

Thank you,
Daniel

Title: Re: GVP processes max log size
Post by: cavagnaro on August 08, 2012, 03:08:35 PM

Have you restarted it?

Title: Re: GVP processes max log size
Post by: dnib on August 09, 2012, 05:49:20 AM

Yes, after I added the new attribute. I restarted the process and no difference. After that I restarted watchdog and the same.

Title: Re: GVP processes max log size
Post by: dnib on August 09, 2012, 12:52:40 PM

it seems that if I add a the new attribute LogMaxSize and restart Watchdog, the gvp.ini file is not being modified accordingly. So no change in configuration I ...

Title: Re: GVP processes max log size
Post by: cavagnaro on August 09, 2012, 04:09:37 PM

Maybe a bug on the version...I'd open a support ticket directly my friend

Title: Re: GVP processes max log size
Post by: postx on August 16, 2012, 09:33:19 PM

what value does the paramter "localconfig" in your gvp.ini have?

Title: Re: GVP processes max log size
Post by: dnib on August 22, 2012, 01:56:37 PM

when I try to do changes through EMPS the localconfig is set to 0