Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: oshany on August 13, 2012, 11:36:54 AM

Title: Using CED[] to get collected digits
Post by: oshany on August 13, 2012, 11:36:54 AM

Hi,
We're using a Genesys-Avaya configuration. ON our Avaya we have a vector that collects digits, and does an adjunct-route to genesys.
On Genesys, we have a URS script that tries to use CED[] to retrieve the digits and use the, for a webserivce call.
The problem is CED[] in URS always returns an empty String.
I've read in other posts that CED[] is updated when there is an EventRouteRequest, based on the value of AttributeCollectedData. Our main issue is that looking at the EventRouteRequest in the Tserver logs, the AttributeCollectedData is missing.

Do we need a specific ocnfiguration either on the Tserver or switch to get the AttributeCollectedData populated ?

Thanks,
Ofer

Title: Re: Using CED[] to get collected digits
Post by: cavagnaro on August 13, 2012, 04:11:47 PM

CED is as String, right? Not integer.

From Genesys support:
In the Avaya switch adjunt routing must be set in the vector to pass information and control of the call to third party.

Title: Re: Using CED[] to get collected digits
Post by: oshany on August 13, 2012, 04:14:07 PM

Thanks, I found my problem - in my (in)finite wisdom I did not bother myself to dial from an actual phone,
but used Genesys' starterApp. Once I started dliaing from a real phone ,I got the digits.