Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on August 13, 2012, 03:38:32 PM

Title: Call Control after hangup
Post by: CTIgem on August 13, 2012, 03:38:32 PM

Hello...
Is there a way to take call control back after a hang up?
Instead of releasing the call, we'd like to send the call to somewhere else after hang up.

thanks.

Title: Re: Call Control after hangup
Post by: genesysguru on August 13, 2012, 03:48:10 PM

It depends on your telephony architecture. If you have an Avaya switch you can use the return destination feature on a VDN.

Title: Re: Call Control after hangup
Post by: cavagnaro on August 13, 2012, 04:18:17 PM

On SIP there is a new feature to control this.
As genesysguru mentions, it is all about your environment.

Title: Re: Call Control after hangup
Post by: CTIgem on August 13, 2012, 04:18:46 PM

Thanks Genesysguru.
We have a nortel CS1000.
Dos the CS1000 have such function?

Title: Re: Call Control after hangup
Post by: CTIgem on August 13, 2012, 04:20:30 PM

Thanks cavagnaro,
What would be the feature name on SIP?

Title: Re: Call Control after hangup
Post by: cavagnaro on August 13, 2012, 05:19:50 PM

check the release notes, it is quite new...I guess you have access as I do.
check your TServer features and ask your PBX guys too.