Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: David on January 01, 1970, 12:00:00 AM
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Hello,
I would like to use the expected waiting time stat based on a virtual queue.
the agents belong to a group with this virtual queue as default dn.
Could you tell me how to set it ? I always have 10000 sec if no agent is connected, or 0 if a agent is connected even if many calls are in the queue.
Thanks
David