Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 20, 2012, 04:00:06 PM

Title: Obtain maximum simultaneous calls on GVP/VAR
Post by: cavagnaro on August 20, 2012, 04:00:06 PM

Hi guys,
I need to know on GVP per application how many calls are being attended on simultaneous by the server...this is to do a projection on how many channels will be needed for similar applications that will be deployed...
Any idea how to get this?? Thanks!

PS: CCPulse is not an option

Title: Re: Obtain maximum simultaneous calls on GVP/VAR
Post by: René on August 20, 2012, 06:54:21 PM

Hi Cav,

You didn't write what version of GVP you have...

GVP 8 - IVR Profile Call Peaks report provides required
GVP 7 - It is more tricky to get required but should be possible using Stat Server and statistic on group of IVR port places. Here I assume that it's possible to distinguish between IVR application using some User Data.

R.

Title: Re: Obtain maximum simultaneous calls on GVP/VAR
Post by: cavagnaro on August 20, 2012, 10:52:40 PM

Hi René,
Yes it is 7.6, forgot to mention it...
So VAR doesn't store that info? Hehe and Genesys Presales was claiming that why I didn't enabled that option and blah blah blah...referencing VAR...that it is by default...
I was like scratching my head and saying: Where in the hell is that report...

Now will tell them: Sure...show me how :)