Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dennis on January 01, 1970, 12:00:00 AM

Title: G6.5 with Meridian Mail v13.
Post by: Dennis on January 01, 1970, 12:00:00 AM

We want to use our Meridian Mail to present messages and announcements while calls are waiting in CDN. We are using G6.5 with URS.

thks

Title: G6.5 with Meridian Mail v13.
Post by: Rory on January 01, 1970, 12:00:00 AM

Dennis,
I don't believe this is possible (unless its changed with G6.5). Meridian Mail is only accessable within CCR or Symposium as its interfaces are't exposed to 3rd party software:(

Rory

Title: G6.5 with Meridian Mail v13.
Post by: Dennis on January 01, 1970, 12:00:00 AM

Thank you for that information, we also discovered in the Genesys 6.5 Doc (TServer for Meridian) that those treatment are incompatible.

Again...
thank you
Dennis

Title: G6.5 with Meridian Mail v13.
Post by: Anton on January 01, 1970, 12:00:00 AM

Dennis,

Were you able to implement an alternative to present messages and announcements? We are upgrading shortly to G6.5 and URS and are planning to use our IntervoiceBrite IVR.

Thanks

Anton

Title: G6.5 with Meridian Mail v13.
Post by: Dennis on January 01, 1970, 12:00:00 AM

We are going to devlopped an IVR application using IVS Server. I guess this is what every body is doing when migrating to URS,

Good luck in your migration project.

Dennis

Title: G6.5 with Meridian Mail v13.
Post by: Superglide on January 01, 1970, 12:00:00 AM

We are doing the same thing on a G3. While we cannot get URS to get the PABX to play a treatment (Music & Announcements) we have found a way around it. We just insert 'do_nothings' into URS for the duration of an announcement which is actually played on the PABX. Can the Nortel do something similar? Just a thought

Title: G6.5 with Meridian Mail v13.
Post by: Randy on January 01, 1970, 12:00:00 AM

Sounds like what you need is Genesys' VTO (Voice Treatment Option) you can give music from the PBX, but announcements, as others have stated have to come from somewhere else.