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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys123 on August 20, 2012, 05:04:44 PM

Title: How to pass KVP from Avaya T-server to GVP
Post by: Genesys123 on August 20, 2012, 05:04:44 PM

Hi,

I am having below sceneario, I need to transfer the call to IVR Applicaiton (GVP). When i do trasnfer to SIP Trunk , all KVPs are missing so my IVR application is not working.


I did 2 test,

1. I have transferred call to Trunk DN from IWS (T-server DN) ,but there is no KVp
2. I have tranferred to SIP RP then T-Route to IVR ,i can see KVP passing from SIP server  but IVR application is not working getting incall Reject Error.

Any solution?

Title: Re: How to pass KVP from Avaya T-server to GVP
Post by: cavagnaro on August 20, 2012, 05:10:05 PM

Which GVP?? 7.6? 8.x?
Which is your configuration? ISCC done?
SIP Server headers mapped if using 8?

Check the posts done already

Title: Re: How to pass KVP from Avaya T-server to GVP
Post by: Genesys123 on August 20, 2012, 06:00:45 PM

Hi,

Yes, ISCC configured. we are using 8.x.

SIP header Mapping? I didn't understand please give me an example.

Title: Re: How to pass KVP from Avaya T-server to GVP
Post by: René on August 20, 2012, 07:02:24 PM

Hi,

I assume that you SIP Server was installed as part of GVP deployment. Based on that assumption, call flow will be:

data path: TServer Avaya --- (ISCC) ---> SIP Server --- (UserData to SIP header mapping) ---> GVP
voice signalling path: Avaya --- (AES SIP trunk) ---> SIP Server ---> (SIP trunk) ---> GVP

It is possible to have different deployment but the one described above is kinda standard one.

R.