Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rswartzmiller on August 23, 2012, 01:54:29 PM

Title: Bulk Agent Processing
Post by: rswartzmiller on August 23, 2012, 01:54:29 PM

I'm try to use the Bulk Agent Processing in Genesys Administrator. Below is the cvs I'm using. The user's information import with no problem, but the skill and level are not working.
I'm unable to find any doc on this process can someone point me in the right direction or example cvs would be great.

First Name,Last Name,EmployeeID,User Name,Password,Skill,Level
Kelly,Jo,Z999,KJo,password,customer,10

Title: Re: Bulk Agent Processing
Post by: Kubig on August 23, 2012, 02:30:33 PM

Do you check confserv or cfg_dbserver logs - what request to change is received from GA?