Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Prasad Bhat on August 27, 2012, 06:24:26 AM

Title: PBX-ACD-CTI-Genesys
Post by: Prasad Bhat on August 27, 2012, 06:24:26 AM

Team,

Can somebody plaese explain what is the difference between a 1) PBX and ACD 2) ACD & CTI.

Thank You

Title: Re: PBX-ACD-CTI-Genesys
Post by: Adam G. on August 27, 2012, 07:09:49 AM

I suggest you use google to get this information. If you are asking this question I think you're out of your depth already.

Title: Re: PBX-ACD-CTI-Genesys
Post by: Adam G. on August 28, 2012, 11:23:29 AM

As you asked the same question on the other Forum:

http://en.wikipedia.org/wiki/Pbx#Private_branch_exchange
http://en.wikipedia.org/wiki/Automatic_call_distributor
http://en.wikipedia.org/wiki/Computer_telephony_integration