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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abrar84 on August 27, 2012, 01:34:41 PM

Title: CustomerID missing
Post by: abrar84 on August 27, 2012, 01:34:41 PM

This log has been taken from Interaction Server log. Can anyone please explain why I am getting CustomerId Missing error.

[code]06:10:23.296 Trc 24101 Received from Universal Routing Server: URServer: 'RequestRegisterAddress' (3) message:
AttributeReferenceID [int] = 20
AttributeExtensions [list, size (unpacked)=44] =
AttributeAddressType [int] = 0
AttributeControlMode [int] = 2
AttributeRegisterMode [int] = 0
AttributeThisDN [str] = "exr"

06:10:23.296 Trc 24114 Invalid Universal Routing Server event parameters: Invalid tenant id in RequestRegisterAddress
06:10:23.296 Trc 24102 Sending to Universal Routing Server: URServer: 'EventError' (52) message:
AttributeReferenceID [int] = 20
AttributeErrorCode [int] = 223
AttributeErrorMessage [str] = "CustomerID missing"[/code]
Ps. This is single tenant envoirnment.

Thanks,
Abrar

Title: Re: CustomerID missing
Post by: Kubig on August 27, 2012, 01:54:21 PM

Why the RequestRegisterAddress is sended from URS to IXN? For which DN?

Title: Re: CustomerID missing
Post by: kubikle on August 28, 2012, 05:32:22 PM

Often it means URS fail for some reason to find Multimedia swtich in configuration associated with server it connetcs to.
Does URS issued any other registering request (if not on start then when you "activate" some startegies)? Are they with CustomerID? 

Title: Re: CustomerID missing
Post by: Steve on August 29, 2012, 08:22:01 AM

What is the value of CustomerID in the interaction server options?
If it is a single tenant config should you have a value? if it is multi tenant have you got a value?