Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kirill on August 30, 2012, 10:17:05 AM

Title: SMS Server delivery receipt
Post by: Kirill on August 30, 2012, 10:17:05 AM

Hello!
I have a question on SMS Server 8.1.
I've developed proactive routing solution, that send outbound SMS, using eServices SMS Server.
But now i have a problem with delivery receipt.
Even when i set "Message Delivery report" section in the "Create SMS Out" IRD object to delivery type = Delivered, Time = 10 i can see that submit_sm request to SMPP provider contains no delivery flags (requested_delivery = 0x00)

Can anyone tell me something about that problem, may be SMS Server config options?

Title: Re: SMS Server delivery receipt
Post by: René on August 31, 2012, 08:43:28 AM

Hi Kirill,

Please check in URS log that correct delivery type is passed to Interaction Server in RequestPrivateService. If it is then we can narrow the issue down to SMS Server.

R.

Title: Re: SMS Server delivery receipt
Post by: Kirill on September 04, 2012, 02:45:23 PM

Hi Rene,

I have checked the URS log, there are attributes "smsDeliveryType" = "delivered" and "smsDeliveryTime" = "10" in the TRequestPrivateService request to SMS Server. Just as configured in the IRD strategy.

Best Regards.

Title: Re: SMS Server delivery receipt
Post by: cavagnaro on September 04, 2012, 05:18:11 PM

I think that if you post a full log snippet René will be able to help further...I have no experience with SMS but as any other problem logs and scenario description are basic to see the issue.

Title: Re: SMS Server delivery receipt
Post by: René on September 04, 2012, 05:49:31 PM

Hi Kirill,

Create SMS Out is used to create SMS message and it is send out by using Send SMS Out block afterwards. Have you specified delivery type for Send SMS Out object as well?

I don't have SMS Server installed now so can't make any test... :-(

R.

Title: Re: SMS Server delivery receipt
Post by: smile on September 18, 2012, 04:29:03 PM

Hi Kirill,

do you have progress in it?

it seems i faced with the same issue. it's no matter what you set in send sms out block. Even i see correct delivery type is indicated in sms and interaction server logs, but pcap dump shows:
.... ..00 = Delivery receipt  : No SMSC delivery receipt requested (0x00)

Title: Re: SMS Server delivery receipt
Post by: Adam_W on October 23, 2012, 08:34:07 AM

Same problem here on SMSServer 8.1.000.13!