Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on September 07, 2012, 07:31:20 AM
-
Hello,
Does anyone know if it is possible to present a CLI/Presentation number from the extension DN?
We have a team of agents who are dialling out using a SIP end point, where the extension is registered on.
Usually this is done through annex tab of the agent record (section=voice, option=cpn-digits, value=01*********), however they are not logging in as agents.
I know you can use outbound campaign group (section=TServer, option=CPNDigits, value=01*******) but we are not using this functionality as the outbound call would be typical of a back office function.
I added both these options to the extension dn without success.
Thanks.
-
I don't think you will achieve anything as long as your agents aren't logged in.
Fra
-
[quote author=PFCCWA link=topic=7415.msg31714#msg31714 date=1347003080]
Hello,
....
I added both these options to the extension dn without success.
Thanks.
[/quote]
Hi there!
pcn-digits options is not worked on ND level, coz on DN level acording on SIP Deployment Guide you must use other options
sections=TServer
options=cpn
Default Value: No default value
Valid Values: A name that will be used as a user part of the SIP URI
Changes Take Effect: Next Call
Specifies the user part to be included in the SIP URI. SIP Server handles this
option differently depending on the scenario:
• cpn is configured on an ACD Position or Extension DN.
• cpn is configured on a Trunk DN.
If configured on an ACD Position or Extension DN, SIP Server uses the value
of this option as the user part of the SIP URI in the From header of the INVITE
message that it sends from this DN to the destination DN. Since this option is
used to provide customized caller-ID information to the destination, this option
must be configured in the originating DN.
If configured on a Trunk DN, SIP Server uses the value as the user part of the
SIP URI in the From header of the INVITE message that it sends to this DN. This
special case is used to provide customized caller-ID information for all calls
routed through this Trunk (similar to the replace-prefix option).
If the option is configured on both the Extension and Trunk DNs (or
ACD Position and Trunk DNs), when a call is made from Extension to
Trunk (or ACD Position to Trunk), the value from the option on the
Trunk takes priority
RTFM =))))
WBR Tim