Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Victor.Fragoso on September 10, 2012, 06:20:54 PM

Title: ENTERPRISE ROUTING VS NETWORK ROUTING
Post by: Victor.Fragoso on September 10, 2012, 06:20:54 PM

Which the differences between the Enterprise Routing and Network Routing architecture?
Where are they deployed?


Thanks in advance

Title: Re: ENTERPRISE ROUTING VS NETWORK ROUTING
Post by: cavagnaro on September 11, 2012, 04:00:24 AM

ERP is used in the context where you have only one site or one Tenant, when you have multi tenants with multiple TServers with remote connections (eg. City A with 1 PBX branch X with 1000 agents and City B with PBX Branch Y with 2000 agents) and you need to route calls between those agents (X and Y) then you are using network routing...
At least that is how I understand it

Title: Re: ENTERPRISE ROUTING VS NETWORK ROUTING
Post by: Steve on September 11, 2012, 12:23:54 PM

ERP - is routing behind the switch (PABX), so the call arivves on the PABX and then Genesys is called. ERP can be used with multiple sites but infers a single T-Server.

NRP - is routing in front of the switch to target the correct switch, here each switch would have it's own T-Server.

Title: Re: ENTERPRISE ROUTING VS NETWORK ROUTING
Post by: Victor.Fragoso on September 11, 2012, 01:40:07 PM

Ok thanks

Now it's getting much clear for me now.

;D