Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on September 11, 2012, 06:24:16 AM

Title: how to release strategy loaded on extensio dn
Post by: dnib on September 11, 2012, 06:24:16 AM

Hi all,
After loading a strategy on the DN for auto-answer I cannot release it anymore. I tried deleting the added URS section from the DN but with no succes. In IRD the extension on which the strategy is loaded does not show so I cannot release it from there.

How did you solved this?

Thank you

Title: Re: how to release strategy loaded on extensio dn
Post by: Kubig on September 11, 2012, 10:21:31 AM

Did you try to delete whole DN from CME?

Title: Re: how to release strategy loaded on extensio dn
Post by: Timur Karimov on September 11, 2012, 11:59:58 AM

Hi there

what version of config server and urs you use?
if you reboot urs - it's solve you problem?
what you see in urs log then you call on problem DN ?

WBR Tim

Title: Re: how to release strategy loaded on extensio dn
Post by: dnib on September 13, 2012, 05:43:39 AM

I don't know what was the problem but now everything is ok. When I delete the "strategy" key from the Annex of the Extension the strategy is unloaded.

Title: Re: how to release strategy loaded on extensio dn
Post by: cavagnaro on September 13, 2012, 06:07:28 AM

Which version of URS?
Check release notes, there were some issues with some versions where messages where lost when connection to configuration server was lost.
Also enable addp just in case