Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on September 13, 2012, 12:00:57 PM

Title: How to use T-Server call events to influence IRD 7.5 strategy app. ?
Post by: Gef Buneri on September 13, 2012, 12:00:57 PM

Hi all,
I need to manage call interation in an IRD 7.5 strategy application using T-Server Events like EventDestinationBusy as conditions to route an interaction using the function TRoute[DESTINATION,'',RouteTypeDefault,''], where DESTINATION is a geo or mobile number outside my telecomm. system, I.E. if DESTINATION = 'EventDestinationBusy' then "do this".
URS 7.5, T-Server 7.5

Regards,

Gef.

Title: Re: How to use T-Server call events to influence IRD 7.5 strategy app. ?
Post by: Kubig on September 13, 2012, 01:50:29 PM

I guess,that the TRoute function is very simple and not check network availability,Destination Status and more...
Only following result are possible:

• 0001 Unknown error
• 0008 Routing done
• 0013 Remote error

So,you can manage call if you receive Error code "0001" or "0013" and make something with it.

Title: Re: How to use T-Server call events to influence IRD 7.5 strategy app. ?
Post by: Gef Buneri on September 13, 2012, 02:15:59 PM

Hi Kubig an thanx. No error in routing, everytime "routing done" on URS logs; so can you give me any tip on how to reach the goal to route an interaction to a geo/mobile numer, checking the destination answer ?

Title: Re: How to use T-Server call events to influence IRD 7.5 strategy app. ?
Post by: cavagnaro on September 13, 2012, 04:30:12 PM

You can't as basically with TRoute you are forcing a call to be placed and left URS and gave control to the PBX. Genesys can only report what it monitors, as TRoute sends the call to anything then you lose this control.

Title: Re: How to use T-Server call events to influence IRD 7.5 strategy app. ?
Post by: Gef Buneri on September 14, 2012, 06:58:41 AM

I see. Thanx all !