Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sowmya_Jeyakumar on September 14, 2012, 06:21:41 AM

Title: How to initiate an ip call through genesys?
Post by: Sowmya_Jeyakumar on September 14, 2012, 06:21:41 AM

Does any body have the tutorial for genesys?? If so kindly share with me.

Title: Re: How to initiate an ip call through genesys?
Post by: cavagnaro on September 14, 2012, 06:29:43 AM

??? Seriously??? What!?

Title: Re: How to initiate an ip call through genesys?
Post by: Sowmya_Jeyakumar on September 14, 2012, 08:31:56 AM

On click of a button i need to make an ip call via genesys. :)

Title: Re: How to initiate an ip call through genesys?
Post by: Adam G. on September 14, 2012, 09:22:17 AM

I suggest you talk to your Genesys Systems Integrator.

Title: Re: How to initiate an ip call through genesys?
Post by: Kubig on September 14, 2012, 11:50:24 AM

You can not be serious or even kidding.

Title: Re: How to initiate an ip call through genesys?
Post by: cavagnaro on September 14, 2012, 03:51:13 PM

I don't really know your job function or what are you trying to do. I'd recommend first ask your Genesys saler to do a simple presentation with GENESYS DEMO DOCTOR. Tell him that and demand it. It will show you a small lab with ALL Genesys functionalities then you can have a better idea of what you are doing. Go and visit existing installations. Read documentation of previous projects your company had. Visit customers. Or go and get a basic training...if your employeer is one of those that send you to the battlefield without ammo then you are going to have a very hard time.
You just can't throw yourself to this big sea without knowing what H2O2 is...