Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lguanes on September 18, 2012, 03:12:23 PM

Title: IVR - problem with reproduction of currency values
Post by: lguanes on September 18, 2012, 03:12:23 PM

Hi, this is my first post, so i'm sorry if i do something wrong. Please correct me.

I'm having a problem with an IVR, when i try to reproduce the value of a variable, instead of saying "un millon" or "tres millones" the prompt says "uno millon" and "tres millon". I try change the variable type to number and ordinal, but it have the same issue.
I also made a new app that just reproduces the numbers and run it from a different server, but nothing changes.
I use genesys  voice platform studio 7.6

Title: Re: IVR - problem with reproduction of currency values
Post by: cavagnaro on September 18, 2012, 06:30:33 PM

You need to record those prompts (millones) and also modify the jsp script that creates those strings (on app folder).
GVP gives you only english ones so you need to create your own for Spanish. That is what I did on my projects

Title: Re: IVR - problem with reproduction of currency values
Post by: lguanes on October 16, 2012, 06:45:08 PM

Thanks for the answer. It worked fine, i just didn't have  time to reply.  ;D