Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mjparme on September 20, 2012, 03:27:43 PM

Title: IVR Driver Development (GLI), question about PeekStatReq
Post by: mjparme on September 20, 2012, 03:27:43 PM

The doc for the PeekStatReq GLI message suggests that only CurrNumberWaitingCalls and ExpectedWaitTime stats are available via this message. From doc: "The statistics messages enable you to request and receive data on the CurrNumberWaitingCalls and ExpectedWaitTime statistics."

Is this accurate or can you actually request any stat via this message? (assuming it is configured)

Title: Re: IVR Driver Development (GLI), question about PeekStatReq
Post by: Fra on September 21, 2012, 09:02:49 AM

As far as I know, you can request any stat, as long as their definition exists in Stat Server and the I-Server config contains:

- Statistic name
- obj_id
- obj_type
- server_name
- stat_type
- time_profile
- update_frequency

Fra

Title: Re: IVR Driver Development (GLI), question about PeekStatReq
Post by: Adroit on September 24, 2012, 09:52:56 AM

Why is PeekStatReq requested for EWT? what is the difference in getting EWT from peekstat and normal one?

Title: Re: IVR Driver Development (GLI), question about PeekStatReq
Post by: Fra on September 25, 2012, 09:41:28 AM

I've got it now..
Although in IVR Server you can configure whatever statistic you want, as per my previous message, apparently the only two stats supported are CurrNumberWaitingCalls and ExpectedWaitTime; this is what the SDK 8.0 C and SDK 8.0 XML developer's guides state..

It'd be worth giving a go with another stat, Mjparme, but I guess the IVR Server may reject the request.

Dinesh, PeekStatReq is the name of the request, not of the stat. There's no other 'normal one', the GetStatReq is deprecated.

Fra

Title: Re: IVR Driver Development (GLI), question about PeekStatReq
Post by: mjparme on September 25, 2012, 05:40:20 PM

[quote author=Fra link=topic=7438.msg31811#msg31811 date=1348218169]
As far as I know, you can request any stat, as long as their definition exists in Stat Server and the I-Server config contains:

- Statistic name
- obj_id
- obj_type
- server_name
- stat_type
- time_profile
- update_frequency

Fra
[/quote]

This is the first I have read anything about I-Server needing the stat configuration as well. Is there any documentation regarding this configuration? (although it makes sense since stat server wouldn't know what objects to track the stat for unless you told it the object name and type of object).

Title: Re: IVR Driver Development (GLI), question about PeekStatReq
Post by: Fra on September 26, 2012, 08:12:27 AM

IVR Server System Administrator’s Guide.

Fra