Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: OXE_4400 on September 25, 2012, 10:19:38 AM

Title: GVP for simple survey with voice message
Post by: OXE_4400 on September 25, 2012, 10:19:38 AM

Is it possible to use GVP for simple survey:
GVP makes outgoing call, asks customer for satisfaction (DTMF 0-9) and provides possibility to record voice message with comments.
Can we use GVP for that?
I know that exists another Genesys option: v8.1 Genesys SIP VM with 100 mailboxes but too huge price for that and not sure at all does it fit customer requirements.

Title: Re: GVP for simple survey with voice message
Post by: Kubig on September 25, 2012, 11:20:09 AM

Yes,it is possible. For example you can use SSG(in VP 8.1) and control dialing session,after the customer established a call,GVP play a vxml file in which you can drive a call flow(trasnfer,DB/WS procedures,etc). Like CSF(Customer Satisfaction Feedback)

Title: Re: GVP for simple survey with voice message
Post by: bublepaw on September 27, 2012, 07:20:15 AM

With new SIP Server it is even easier as there is an option to redirect call after agent hangs up directly to GVP app.