Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on October 04, 2012, 10:02:19 PM
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Hello,
I am trying to understand sipserver licenses and how they are consumed.
If we have 200 sipserver licenses, should we apply this value to the num-of-licenses option within the application?
Our license file states this, but also contains a 9999 value within the tserver_sdn section.
The num-of licenses currently totals 999 as does the sdn license option value.
Are the licenses consumed concurrently? So if an extension dn registers that is 1 license used? if that extension then subsequently unregisters (ie if an agent switches off at the end of their shift), will this free up a license?
Looking at our UAT lab, the application registers all the DNs however generates a license violation if the number of dns exceed the value within the num-of-license option.
Thanks,
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Hi,
200 seat means in total on all SIP Servers You can have 200 phones connected and monitored by other Genesys application. If You have one SIP Server in Your env and You are IVR connector You should set num-of-licenses to 200. Licenses are counted when first TLib client sends registration request for that DN. In logs You will see entry:
00:26:17.540 Trc 20006 Number of seat licenses in use ... out of ... available
When last client monitoring specific DN disconnects license goes back to poll - there is no message in log files about this fact.
Since You probably have URS, Statserver connected to SIP Server closing agent application won't free license because there will be still some apps monitoring this DN.
Licenses specified by num-of-licenses are checked out from license server during SIP Server startup no matter how many DN's are actually configured under swtich object. Message about license violation means that number of DN of type "Extension" configured under specific switch object is higher than option value of num-of-licenses for coresponding TServer
One thing - there are two options controling how many license SIP Server takes from license server at startup - it is num-sdn-licenses and num-of-licenses. How those 2 options interact with each other is described in more details in SIP Server deployment guid (look for "license section")
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When SIP Server starts it puts all DNs as Ready, therefore no matter is an external device (sip phone, etc.) sends a REGISTER command or not. So if you have 10 licenses but create 11 devices then you will have 1 out of service inmediatly. Same thing as with normal PBX, you can declare only as many DNs as licenses you have on both, Genesys and PBX.
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Hi cavagnaro,
Actually You wont' see out of service immediatly. You will only see it when first statserver or URS connects to SIP Server. When SIP Server is started alone and no other component connects to it licenses are not counted. They are of course checked out from licenses server but they are "not used" by SIP Server
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So you are saying that SIP Server then with 10 licenses without an URS/StatServer can work with 1000 DNs configured and accept all the REGISTERS? I don't think so...
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And don't forget - each RP wich you use in URS have also need 1 lic for 1 RP.
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[quote author=Timur Karimov link=topic=7452.msg31908#msg31908 date=1349426602]
And don't forget - each RP wich you use in URS have also need 1 lic for 1 RP.
[/quote]
Timur, not at all:
[list]
[li]SIP Server doesn't even have a technical DNs feature, hence you can have as many RPs as you like[/li]
[li]URS has got a router seats feature, but it doesn't take account RPs, only objects you can route interactions to, such as extensions & GVP ports[/li]
[/list]
Fra
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[quote author=cavagnaro link=topic=7452.msg31907#msg31907 date=1349425545]
So you are saying that SIP Server then with 10 licenses without an URS/StatServer can work with 1000 DNs configured and accept all the REGISTERS? I don't think so...
[/quote]
Actually I just did a test and it looks SIP with 10 licenses without URS/Statserver can work with an number of configured DN's, You can make call and not a single license is used until there is some TLib client connected to SIP Server