Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: thinkb4umail on October 10, 2012, 02:32:11 AM

Title: No outbound port available in GVP SSG Logs
Post by: thinkb4umail on October 10, 2012, 02:32:11 AM

Hello,
I see the below error in the SSG logs, and cannot make outbound calls using GVP 8.1

"There are no outbound ports available for Tenant[Resources]. Outbound calls will not be initiated."

Please suggest as to what needs to be configured to make this work.

Thanks.

Title: Re: No outbound port available in GVP SSG Logs
Post by: bublepaw on October 10, 2012, 08:24:02 AM

Did You try searching for "There are no outbound ports available" on Genesys Tech support - first result will give You answer. Hint - in has something to do with Trunk Group object configuration

Title: Re: No outbound port available in GVP SSG Logs
Post by: thinkb4umail on October 11, 2012, 05:20:17 PM

That pretty much did it!
I added the Resources Trunk Group, and got my application working.

Thanks!

Title: Re: No outbound port available in GVP SSG Logs
Post by: naviat on January 17, 2013, 10:43:25 AM

hi all,

I have the same problem but i don't have genesys lab account. Anyone can send me the guide for Resoure Trunk Group SSG. Thanks so much :)

Title: Re: No outbound port available in GVP SSG Logs
Post by: Kubig on January 17, 2013, 11:45:26 AM

How to create TG you usually know,so..

You have to configured following options:

Contact - sip:IP_RM:port
cpd-capability - mediaserver
event-ringing-on-11trying - true
make-call-rfc3725 - 1
refer-enabled - false
request-uri - depend on your deployment - generally sip:msml@ip_RM:port;gvp-tenant-id=tenant_name
ring-tone-on-make-call - false
subscription-id - tenant name

Title: Re: No outbound port available in GVP SSG Logs
Post by: naviat on January 21, 2013, 02:55:32 AM

Thanks Kubig  ;D