Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ordesa77 on October 23, 2012, 02:13:18 PM
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Hi,
I have developed an application with Genesys Studio(Customer recognition by DNI), and tried use the bargeintype="Hotword" with "DTMF" and "voice", both with two external grammars (digits 0...9) in "Input Box".
In my test when I put a DTMF tone not covered in my grammar, should not cut the speech, however the speech is cut. I understand that only cut the call if the input digits (DTMF) is covered by the grammar.
If my test is with voice it is ok, but only is correct when I say a single word.
My question is if I can use "bargeintype = Hot Word" with DTMF tones, and if I can use "bargeintype = Hot Word" with various DTMF tones and several words.
Best Regards