Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on November 05, 2012, 02:15:05 PM

Title: Get CaseData for the previous Interaction
Post by: alaint on November 05, 2012, 02:15:05 PM

Hi,

In a custom view, I have to show some CaseData of the previous call.  The same information that we found in the ContactHistoryCaseDataView view.  Someone can tell me how can I obtain that information for an InteractionID?

Thank you.

Alain