Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on November 06, 2012, 02:40:30 PM

Title: Change style of case information in interaction window
Post by: alaint on November 06, 2012, 02:40:30 PM

Hi,

I have to change de text color of some case information in Interaction Window.  But, I dont want to replace the complete view by a custom view.  I want to know if someone know how to do that?

Tkx.

Alain

Title: Re: Change style of case information in interaction window
Post by: Kubig on November 06, 2012, 03:00:31 PM

If you want to change only color of case data,you can use option on IWS object in CME. For other cases you have to make this via own code(PSDK).

Title: Re: Change style of case information in interaction window
Post by: alaint on November 06, 2012, 04:32:55 PM

My need Is : by exemple, I have 4 case data show in the case information section of Interaction Window.  I want to change the font color of only one of these and only if the value of this case data equal a predefined value.