Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dnib on November 08, 2012, 11:06:18 AM

Title: GAD closes connection to Switch
Post by: dnib on November 08, 2012, 11:06:18 AM

Hi guys, I need your help.

For some reason, randombly, my GAD application closes the connection to the Switch. I was unable to identify the cause. Could you help me, if you can?

Here are some logs extracts:

[i]08 11 12:10:33:439 [          Selector#0] WARN  .mux.SelectorManager  IO failure for connection 'tcp://buc-srv01:9100[Opened]/2
java.io.IOException: An established connection was aborted by the software in your host machine
at sun.nio.ch.SocketDispatcher.write0(Native Method)
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:33)
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:104)
at sun.nio.ch.IOUtil.write(IOUtil.java:75)
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:334)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processOutput(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKey(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processSingleKeySafe(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.processKeys(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.selectorLoop(Unknown Source)
at com.genesyslab.platform.commons.connection.impl.mux.SelectorManager$SelectorThread.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)
08 11 12:10:37:251 [nesyslab.PCT.invoker] INFO  PMonitoringContainer  TServer has been disconnected. removing link on it
08 11 12:10:37:267 [nesyslab.PCT.invoker] INFO  PMonitoringContainer  TServer has been disconnected. removing link on it
08 11 12:10:37:330 [          Publisher] WARN      GD.ServiceStatus  *************  SERVICE Type:Telephony Name:SIP_Server_PRI Status Off *************
08 11 12:10:37:345 [    TelephonyQueue*] WARN  ony.TelephonyService  Switch [SIP_Switch] disconnected.[/i]

Title: Re: GAD closes connection to Switch
Post by: Kubig on November 08, 2012, 11:39:18 AM

Seems like network problem between T-Server host and GAD host. Both app run on different host? What version exactly of GAD do you use?

Title: Re: GAD closes connection to Switch
Post by: dnib on November 08, 2012, 11:44:20 AM

T-Server and GAD run on different VM machines.
GAD is v7.6.302.11
I have another GAD server and that one did not report any problems.

Title: Re: GAD closes connection to Switch
Post by: Kubig on November 08, 2012, 11:45:32 AM

So,may be is in version 7.6.302.11 any bug. Did you check release notes? Why do not you do an upgrade of GAD to latest version?

Title: Re: GAD closes connection to Switch
Post by: dnib on November 08, 2012, 12:04:19 PM

Probably I will upgrade, but I don't think it's a bug . It happened twice in the last week but it's running for 2 years and didn't happen until now. So I sould like to be sure that is a bug so I don't miss other causes.

Title: Re: GAD closes connection to Switch
Post by: Kubig on November 08, 2012, 12:34:56 PM

Try to do restart with clear Tomcat cache -> delete folder and all subfolders in folder work. May be it helps.

Title: Re: GAD closes connection to Switch
Post by: Flávio on November 10, 2012, 09:56:39 AM

Do you have ADDP configured in the connection betweed your gad app in CME and the switch?

try adding the connection and also configure the connection to use ADDP.

cheers,