Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Anahuac on November 09, 2012, 05:34:16 PM

Title: GAD - Multimedia Chat Contacts
Post by: Anahuac on November 09, 2012, 05:34:16 PM

Hi everyone ,
I'm kind of new in Genesys , and i have some doubts with the list of Contacts.
The lastest developer, deploy a Multimedia Chat SDK and a Genesys Desktop with Chat, in the SDK he sends in the UserData an Email , and when the call arrive to the agent, the Email lookup in the Contacts and shows the parameters related.
I want to change the way in which the system makes the search , changing the email by another document.  i try to find something in the UCS  but i do not know where exactly change...
Where i can add Attributes to the list of Contacts? and where i can change the parameter for the lookup of contacts?

Hope you can help me!!



Thanks a lot  ;D

Title: Re: GAD - Multimedia Chat Contacts
Post by: cavagnaro on November 09, 2012, 07:51:00 PM

Check the eServices user guide. Chapter 6 Contact Identification and creation.
Also search here as this has been discussed and solved before.

Regards