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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 13, 2012, 11:28:10 AM

Title: GVP IVR Profile Usage Limits
Post by: PFCCWA on November 13, 2012, 11:28:10 AM

Hello,

Does anyone know what the maximum usage limit is for an IVR profile - using GVP 8.1.2 (RM).
We are trying to change the usage-limits figure, SIP server is still displaying the usage limit exceeded error based on the original figure.
Is there a limit?
Does the resource manager require a restart therefore not an immediate change?

Thanks.

Title: Re: GVP IVR Profile Usage Limits
Post by: Fra on November 13, 2012, 01:02:37 PM

I don't think there's a limit. I think if it's set to zero, there's no limit whatsoever.
What error do you get in SIP Server? It's very likely not to be having to do with the IVR profile limit.

Fra

Title: Re: GVP IVR Profile Usage Limits
Post by: PFCCWA on November 13, 2012, 02:03:42 PM

Warning: 399 RM_IP "Usage Limit [50] for IVR Profile Exceeded for IVR Profile [PROFILE_NAME]"....

Title: Re: GVP IVR Profile Usage Limits
Post by: bublepaw on November 14, 2012, 07:53:14 AM

Last time I've checked RM below 8.1.4 had issues with refreshing configuration after changes

Title: Re: GVP IVR Profile Usage Limits
Post by: Fra on November 14, 2012, 11:59:18 AM

Interestingly, SIP Server reports an RM error; double check RM logs and restart RM would be my advice

Fra

Title: Re: GVP IVR Profile Usage Limits
Post by: Flávio on November 14, 2012, 12:53:24 PM

in the GVP before 8.1.4 there ia a refresh bug...you must restart the RM after change the usage-limit.

as told by FRA if you let it set to 0 you will have no limits whatsoever, but i don't know if there is another bug there. try to increase to another number that supply your needs or just change to 0.

but do not forget to restart the RM.

Title: Re: GVP IVR Profile Usage Limits
Post by: PFCCWA on November 14, 2012, 05:23:44 PM

Restarting RM did the trick.
thanks for your help