Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 14, 2012, 05:29:33 PM

Title: CPD Recording file Name
Post by: PFCCWA on November 14, 2012, 05:29:33 PM

Hello,

is anyone using the cpd recording functionality in outbound?
The output filename (in gvp mcp record folder) is coded in some way ie B447E47E-8C97-41FF-4296-971E35640DD7.wav

Does anyone what this would mean and how to change it?
It would be useful to have the outcome result in there somehow, but could be living in a dream world for that to be possible..

thanks.

Title: Re: CPD Recording file Name
Post by: Fra on November 15, 2012, 10:12:18 AM

At least in 8.0, recording on CPD Server is in VOX and with the following format: <Prefix>_<RecRef>_<PhoneNumber>_<Date>_<Time>_<AgentCustPortNames>.

Are you sure you're recording on CPD Server?

Fra

Title: Re: CPD Recording file Name
Post by: PFCCWA on November 15, 2012, 02:41:50 PM

recording on mcp, not using cpd server that i know of...
using outbound voip set up - sip 8.0, gvp 8.1.2, trunk groups, cpd on media server...

Title: Re: CPD Recording file Name
Post by: Kubig on November 15, 2012, 03:19:16 PM

It looks like the MCP currently does not set cpd record filename - only format and path. May be,options on SIP server can set this (record-filename,emergency-filename)...

Title: Re: CPD Recording file Name
Post by: PFCCWA on November 15, 2012, 03:47:36 PM

Found this in GVP deployment guide:

[i]Recordings are recorded to the directory that is configured as the value for the
[msml].cpd.record.basepath parameter. The format type and file extension are
determined by the value of the [msml].cpd.record.fileext parameter. The
name of the recording will be:
cpd_record_basepath\X-Genesys-Session-ID_GlobalCallId.cpd_record_file
ext[/i]

Doesnt go into detail stating how to amend it...

Title: Re: CPD Recording file Name
Post by: PFCCWA on January 18, 2013, 10:07:18 AM

Just going back to this...

Can I use the cpd server to record cpd, while using media server to perform it?
The media server cannot write the call result into its output file, whereas the cpd server can however we are using media server to do the cpd.
The media server output file is what looks like the mcp id.

thanks.

Title: Re: CPD Recording file Name
Post by: cavagnaro on January 18, 2013, 11:15:12 AM

You sure MS can't? On the VXML you can't create a record tag?

And no, you can't use CPD and MS on the same time...

Title: Re: CPD Recording file Name
Post by: PFCCWA on January 18, 2013, 12:09:31 PM

Within the mcp record folder, this is the name of the one of the cpd recordings:
EBDBB497-C530-44D6-D480-3B8348A19B09.wav

Can I add something to the filename that would indicate its call result ?

Thanks.

Title: Re: CPD Recording file Name
Post by: cavagnaro on January 19, 2013, 01:19:28 AM

No.