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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mau_CTI on November 20, 2012, 10:12:45 AM

Title: Is it possible to add a field to a Calling List associated to a Campaign?
Post by: Mau_CTI on November 20, 2012, 10:12:45 AM

Hi all,
I need to change the format of the a Calling List already associated to a Campaign. Since this Campaign is in production environment, I can't delete anything.
Now, my problem is that when I try to modify the format (adding a new field), CME returns me an error.
Is there a way to make this change without deleting actual Calling Lists? Our Customer often asks for new fields to Calling Lists (to create new Dialing Filters), so I need to find a way to make these modifications without stopping the service.

I hope you solve this problem.

Thanks so much,
Maurizio

Title: Re: Is it possible to add a field to a Calling List associated to a Campaign?
Post by: Kubig on November 20, 2012, 10:25:14 AM

For these cases is the best way during the install/create CL expands DB table on the next column(with yours fields). Dynamic changes are not allowed,you can create temp table,move datas to this table,alter old table and next move datas to the new table..

Title: Re: Is it possible to add a field to a Calling List associated to a Campaign?
Post by: Mau_CTI on November 20, 2012, 10:31:49 AM

Thanks for the reply.

A question: I can migrate data on the DB, but the Genesys does not permit to alter the original Format...

Title: Re: Is it possible to add a field to a Calling List associated to a Campaign?
Post by: Timur Karimov on November 20, 2012, 10:37:50 AM

[quote author=Mau_CTI link=topic=7505.msg32177#msg32177 date=1353407509]
Thanks for the reply.

A question: I can migrate data on the DB, but the Genesys does not permit to alter the original Format...
[/quote]
Create new table in DB and all related Genesys staf - fileds, table formats, etc. Then use SQL to copy/update data from old DB tables to new one. Then assign new call list to you current campaign.

WBR Timur.