Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mau_CTI on November 20, 2012, 10:29:06 AM

Title: Limit the number of calls (with Call Result = OK) to a client
Post by: Mau_CTI on November 20, 2012, 10:29:06 AM

Hi,
another question for you...

Our customer has the following need: a client must be called with Call Result = OK for a maximum of 6 times in the last 30 days. With standard Treatments I cannot implement this function. Moreover, the Calling List parameter Maximum Attempts I can set the max number of global calls to a client (not the Maximum number of calls with Call Result = OK).

Any suggestions?

Regards,
Maurizio

Title: Re: Limit the number of calls (with Call Result = OK) to a client
Post by: Timur Karimov on November 20, 2012, 10:41:28 AM

[quote author=Mau_CTI link=topic=7506.msg32176#msg32176 date=1353407346]
Any suggestions?
[/quote]

OCS it's a simple "automatic call machine" and do not excpect from it the CRM functionality!
Use custom web-service, db procedure or at least create more complex outbound strategy.

WBR Tim.

Title: Re: Limit the number of calls (with Call Result = OK) to a client
Post by: Mau_CTI on November 20, 2012, 10:48:25 AM

Hi Timur,
I totally agree with you that this is a typical CRM feature, but we have not control on that system (we asked to implement on CRM this policy, since CRM produces Calling Lists, but the answer was KO), so we must solve the problem...

Thanks so much,
Maurizio

Title: Re: Limit the number of calls (with Call Result = OK) to a client
Post by: Timur Karimov on November 20, 2012, 11:01:48 AM

Well. I see the simple way to solve this problem:
1) Add custom filed in you call list. For example name it "ok_counter"
2) Check this filed value in use outbound call strategy every time before the call to client. If it large enough - stop the call. If not-  make the call.
3) Increment this filed every time then Call Result is OK.

HIH.
WBR Tim.

Title: Re: Limit the number of calls (with Call Result = OK) to a client
Post by: Kubig on November 20, 2012, 11:13:32 AM

You can use new GVP features in release 8.1 with Outbound solution - try to read about scxml.

Title: Re: Limit the number of calls (with Call Result = OK) to a client
Post by: Mau_CTI on November 20, 2012, 01:28:45 PM

Thank you all for the support.

Regards,
Maurizio