Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: d.fradejas on November 21, 2012, 08:29:28 AM

Title: Javascript problems after GAD customization
Post by: d.fradejas on November 21, 2012, 08:29:28 AM

Hi all,

This is my firts message here. Thanks a lot for everybody who try to help us with our problems. My problems is related to GAD customization...it is a pop-up that appears whebn enter the call. I have some problems related to javascript i guess:

1) [b][i]Exception in uADBatchSelectButton:'undefined' is null or not an object[/i][/b] it appears sometimes when enter the call, this javascript error don't show my pop-up.
2) [b][i]Javascript exception in desktop/javascript-oninteractionstatuschange: 'windowCallRinging' is null or not an object[/i][/b]. same as first one.
3) [b][i]Javascript exception in desktop/javascript-oninteractionstatuschange: Permission denied[/i][/b]

Just tell me if you need some code of custom.xml.

Thanks a lot for your help.

Title: Re: Javascript problems after GAD customization
Post by: René on November 21, 2012, 09:25:25 AM

Hi,

We would need to see your custom.xml and custom JSP pages (if used) to be able to help you.

R.

Title: Re: Javascript problems after GAD customization
Post by: d.fradejas on November 21, 2012, 09:40:53 AM

there is a problem with attachments... i don't know why but after attacha and send i recieve an error..any other way to send you?

Title: Re: Javascript problems after GAD customization
Post by: René on November 21, 2012, 09:51:14 AM

Attachments are blocked here due to security reasons.

Please upload your file somewhere e.g. rapidshare, dropbox etc. and provide here a link.

R.

Title: Re: Javascript problems after GAD customization
Post by: d.fradejas on November 21, 2012, 10:01:15 AM

http://depositfiles.com/files/85u47nlre

thanks!

Title: Re: Javascript problems after GAD customization
Post by: René on November 23, 2012, 07:09:17 PM

Hi,

I did quick check of provided code and it is quite complex... Unfortunately, I don't have time to deploy it and simulate to check why it doesn't work in GAD. I would recommend you to contact person who wrote this code to fix it.

Sorry.

R.