Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hmcjsr on January 01, 1970, 12:00:00 AM

Title: CCPulse: Threshold for when a call is abandoned
Post by: hmcjsr on January 01, 1970, 12:00:00 AM

Requirement :
In the standard queue view in CCPulse, I want to define a threshold on the Abandon statistic such that whenever there is a call abandoned in the queue, there should be sound generated.
Question:
How do I define a threshold in the Threshold Wizard such that whenever there is an increment in the Abandon statistic of the queue, the threshold returns 'true' and the Action is executed.
Regards