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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gawix on November 21, 2012, 08:01:04 PM

Title: Returning from a VoiceXML dialog in Orchestration Server
Post by: gawix on November 21, 2012, 08:01:04 PM

I want to realize this scenario:

[URS centric] SCXML session -> invoke VoiceXML dialog -> continue in same SCXML session.

What does a VoiceXML application needs to do in order to trigger the dialog.start.done event in ORS (after a <dialog:start>).

I think the <exit> element will hang up the call and hence won't continue in ORS. What should I do?

Bonus question: can we pass parameters with HTTP using <dialog:start>? Can we retrieve output parameters otherwise than using attached data?

Title: Re: Returning from a VoiceXML dialog in Orchestration Server
Post by: bublepaw on November 21, 2012, 08:47:46 PM

First part is easy - use PlayApplication feature from old URS in ORS and it will work perfectly. <exit> tag will terminate VXML session but since call is controled by SIP Server, it will be resumed in ORS session. As for second question I am not sure it is possible to use something different than attached data.