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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: naviat on November 26, 2012, 10:16:07 AM

Title: Real only CME when change License
Post by: naviat on November 26, 2012, 10:16:07 AM

Hi all,

I have a problem with Genesys License when i change license in framework.

Before, i had 1 license  for system (2 framework HA: frw01 and frw02), everything's fine

Now i have 2 license for each frw. I change license for each server, then  i login to  GA, i have a error when i change

[quote]SCEE029 - Action rejected. Configuration Server is currently working in Read-only mode.[/quote]

Thanks in advance !

Title: Re: Real only CME when change License
Post by: Kubig on November 26, 2012, 10:18:58 AM

Check CFG layer - this errors means that the confserv cannot open connection to the DB. Check CFG DB and confserv logs.

Title: Re: Real only CME when change License
Post by: Flávio on November 26, 2012, 10:18:39 PM

As kubig said, you must check the logs, you are reporting a problem with the license but the error you are seeing have nothing to do with that.

If you need more help please post the last log of config server and last log of DBServer so we can help.

but here is somethings you can see:

integration with SQL >> check if you can telnet the 1433 (default sql port) or the port configured by yout DBA.

integration with Oracle >> check for your listener and see if it is up, ask your DBA to check the logs and see if you get any problems, make a tnsping in order to validade the connection with your DB.

Any other questions please let us know.

Title: Re: Real only CME when change License
Post by: naviat on November 27, 2012, 06:57:18 AM

Thanks all,

i just stop framework backup server and restart primary server  ;D