Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 28, 2012, 08:53:02 PM

Title: Outbound Contact CPD
Post by: PFCCWA on November 28, 2012, 08:53:02 PM

Hello All,
I am interested in knowing what the preferred choice is to perform call progress detection (cpd) in outbound contact operations.
Genesys outbound courses cover its own cpd, the media server, in addition to dialogic HMP.
It would be worthwhile knowing if region has any influence, or cost, or even size of operation.
Thanks.

Title: Re: Outbound Contact CPD
Post by: cavagnaro on November 29, 2012, 12:53:41 AM

Sangoma has by far been able to solve a very specific issue that Dialogic/Genesys couldn't solve and Sangoma did it by default, very nice solution even if Genesys is very resistant to make it work with their platform.

Title: Re: Outbound Contact CPD
Post by: naviat on November 29, 2012, 08:55:43 AM

we use Genesys Media Server :) anyone have a guide config CPD media server :(

Title: Re: Outbound Contact CPD
Post by: cavagnaro on November 29, 2012, 10:58:32 PM

hahaha good one...not even Genesys know that one...

Title: Re: Outbound Contact CPD
Post by: bublepaw on November 30, 2012, 06:36:52 PM

Actually there is internal document which can be requested from Genesys about configuring Genesys CPD. Please ask Your integrator to receive such document :)

Title: Re: Outbound Contact CPD
Post by: IF on November 30, 2012, 07:26:00 PM

There are also fine tuning information in the reference guide of GVP 8.1.4 (not in the 8.1.5 reference guide)

Title: Re: Outbound Contact CPD
Post by: wickywick on December 12, 2012, 04:14:51 AM

We have been using CPD server with OCS 8 and have had nothing but issues since implementation. Currently testing GVP to see if they are any different from each other.

Title: Re: Outbound Contact CPD
Post by: smile on December 12, 2012, 07:29:24 AM

[quote author=bublepaw link=topic=7525.msg32306#msg32306 date=1354300612]
Actually there is internal document which can be requested from Genesys about configuring Genesys CPD. Please ask Your integrator to receive such document :)
[/quote]

bublepaw, do you know the name of the document? i'll try to look for it in solution db or xchange...

Title: Re: Outbound Contact CPD
Post by: cavagnaro on December 12, 2012, 03:16:34 PM

So far no answer from Genesys guys...they told me read this and this...and I told them: I ALREADY DID...
And now they won't answer anything hehe