Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on December 05, 2012, 06:19:15 PM
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Hi,
I just configure teamcommunicator.corporate-favorites-file option at the application level and it work fine when I search with the team communicator in the Main Window. But when I want to consultation/transfert/conferencing for a interaction, the corporate favorites was not apply to the search tool. What can I do, to apply favorites every where?
I also want to know if it's possible to change the corporate-favorites-file at runtime? Example, when I click on a button in a view.
Thank you.
Alain
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what version are you using? latest release has number of improvements and in case of corporates files. think it's not possible to change corporates file dynamically.
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[quote author=smile link=topic=7536.msg32360#msg32360 date=1354809523]
what version are you using? latest release has number of improvements and in case of corporates files. think it's not possible to change corporates file dynamically.
[/quote]
My version of IW is 8.1.300.17.
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This is definitely a defect in a previous version of IWS.
Try upgrading to at least 8.1.301.10. Release notes for this version:
"All Corporate Favorites that are assigned in the XML file that is specified by the teamcommunicator.corporate-favorites-file option are now correctly displayed in the Team Communicator of interaction windows. Previously, Corporate Favorites that were assigned by an XML file were displayed only in the Main Window. (ER# 307926009)"
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Perfect, I'll receive a new version of IWS soon.
Alain