Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on December 06, 2012, 03:30:04 PM

Title: Interaction Workspace / hide "My Campaigns" tab under "Workspace" menu?
Post by: alaint on December 06, 2012, 03:30:04 PM

Hi,

I know that I can hide by role privileges some tab under the "Workspace" Menu in Interaction Workspace (My History, My Statistics and Contact Certer Statistics).  But, I did'nt find the way to hide the "My Campaigns" tab.  Someone know if it possible by configuration and how?

Thanks you

Alain

Title: Re: Interaction Workspace / hide "My Campaigns" tab under "Workspace" menu?
Post by: René on December 07, 2012, 01:37:17 PM

Alain,

"My Campaigns" tab is hidden if agent doesn't have any Outbound related privileges.

R.

Title: Re: Interaction Workspace / hide "My Campaigns" tab under "Workspace" menu?
Post by: alaint on December 07, 2012, 02:27:15 PM

[quote author=René link=topic=7539.msg32373#msg32373 date=1354887437]
Alain,

"My Campaigns" tab is hidden if agent doesn't have any Outbound related privileges.

R.
[/quote]

Thank you René!

Title: Re: Interaction Workspace / hide "My Campaigns" tab under "Workspace" menu?
Post by: nonny on July 21, 2015, 02:06:05 AM

Maybe separate issue, but if the tab is shown because the agent is in an outbound agent group and has the role, why would the actual campaign not show up in the My Campaigns tab?  The agent is also not presented with the Call Results list - even though they get outbound calls routed to them.

Title: Re: Interaction Workspace / hide "My Campaigns" tab under "Workspace" menu?
Post by: cavagnaro on July 21, 2015, 12:19:48 PM

That would be more an Outbound configuration issue rather that IWS one

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