Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on December 12, 2012, 07:53:41 PM
-
Hi guys,
So I'm stuck again with this installation...MCP complains about this:
[code]2012-12-12 17:20:57.314 DBUG 00000000-00000000 5428 08500500 VGDocumentManager.cxx:875 Fetching document, uri: file://C:/Program Files/GCTI/MCP/config/defaults-ng.vxml, nMaxage: -1, nMaxstale: -1, enctype: application/x-www-form-urlencoded, post: GET, timeout: 30000
2012-12-12T17:20:57.314 Int 50016 00E1010C-10002EE3 5428 wf_lookup file://C:/Program Files/GCTI/MCP/config/defaults-ng.vxml
2012-12-12 17:20:57.314 DBUG 00E1010C-10002EE3 5428 0C000000 VXMLSession.cxx:1894 ProcessEvents() Event queue was empty
2012-12-12 17:20:57.314 DBUG 00E1010C-10002EE3-00000004 4924 01F00000 FMThreadQueue.cxx:438 Connection #0 seems to be dead![/code]
And then it gives a 503 error
2012-12-12 17:20:58.344 DBUG 00000000-00000000 4924 01F00000 FMResponseData.cxx:326 HTTP/1.0 503 Service Unavailable
When i try to open the file manually it also fails... ???
Had anybody suffered this issue?
Cheers
file://C:/Program Files/GCTI/MCP/config/defaults-ng.vxml
-
Removed VOICE from grammar file (as still don't integrate TTS) and now it handles it...but now SQUID is having some issue because refuses connection...next step...
-
disable squid :) - if it is MCP 8.1.5 I had some issues with IPv6 - I had to disable it on network interface and laso force host to resolve to IPv4 address instead of IPv6 address
-
Yup, removed it from the options and now it at least attempts to play the prompt...but I think now I have a codecs issue...one step further!
-
Just FYI,
according to manual you should use the URI as file:///C:/Program Files/GCTI/MCP/config/defaults-ng.vxml with 3 '/' after the file. i had an issue where used 2 and nothing worked when trying to get the defaults.
-
Removing SQUID options worked. Then had an issue on MediaGateway with codecs configuration, now it works. I'm only stuck so far at the transfer stuff